Agents we build
Meet the Inbox and Service Agent
Reads every enquiry, sorts it, drafts the reply and logs the job. It works through your shared inboxes, web forms and chat, works out what each message needs, links it to the right customer and job, drafts the reply and creates the ticket. Emergencies go straight to a person.
Try it
Watch the Inbox and Service Agent work.
Live demo · Kestrel Facilities (fictional), a facilities management firm. Fictional data, nothing is sent.
Ask the agent
Agent activity
- Inbox · 46 new messages read, including 11 attachments.
- Sorting · 12 repairs, 9 quote requests, 15 updates and chasers, 6 invoices, 4 other.
- Job system · Each message matched to its site, contract and open jobs.
- Replies · 31 replies drafted. 18 tickets created.
- Escalation · 1 water leak sent to the on-call engineer in Teams at 07:42.
Working on it...
What it does
Built around your business, not a generic tool.
01
Reads everything
Shared inboxes, web forms and chat, including attachments and photos.
02
Sorts and prioritises
Repairs, quotes, chasers, invoices and complaints, by urgency.
03
Knows the customer
Links each message to the right site, contract, job and history.
04
Drafts the reply
Replies in your tone, with the facts from your job system.
05
Logs the work
Creates or updates tickets and jobs, so nothing sits in an inbox.
06
Escalates emergencies
Leaks, safety and security issues go to the on-call person straight away.
How it works
AI does the legwork. A person makes the call.
Trigger
An email, web form or chat arrives
AI step
Classify by type and urgency
AI step
Look up the customer, site and job
AI step
Draft the reply and create the ticket
Person signs off
Coordinator approves before it sends
Guardrails
Safe by design.
- Emergencies are escalated to a person immediately.
- Replies are approved before sending until you choose to automate them.
- Customer data stays in your own systems.
- Every action is logged.
Your own Inbox and Service Agent
From £6,000
setup
From £300/month
run and improve
Built as a project on your own systems, then monitored and improved under Managed AI Operations. Prices exclude VAT.
Talk about your Inbox and Service Agent