Step 1
Use AI
Research, write, analyse and prepare for meetings.
Copilot, Claude and ChatGPT, used well
For telecoms providers, MSPs and UK SMEs
Put AI to work in your business
We help telecoms providers, MSPs and other UK businesses choose the right AI tools, train their teams to use them well, and automate the work that slows them down. Our founders run every workshop and assessment themselves.
Built around your existing systems. If we automate it, we run it and improve it every month.
We work with the systems and tools your business already uses
Three ways to use AI
From everyday tasks to running your business
Step 2
Build with AI
Calculators, sales tools, dashboards and assistants.
Small apps your team uses every day
Step 3
Run with AI
Connected, automated work, with a person overseeing it.
Agents that act in your systems
These aren't fixed steps. Start wherever there's a worthwhile opportunity.
Use cases by department
Where could AI help your team?
Choose a department to see practical examples. Some workflows run routine checks automatically. Others prepare the information and a recommended action for a person to approve.
Prepares for your review
Turn accepted quotes into checked orders
Compare the accepted quote, customer purchase order and account details before preparing the order in your operational system. Agents flag differences in price, quantity, delivery address or terms.
Business benefit
Less re-keying and fewer mistakes entering delivery.
A customer’s purchase order references an earlier quote. The agent identifies the price difference and routes it for review before the order is released.
Runs automatically, exceptions to a person
Turn shared inboxes into owned work
Read incoming requests and attachments, identify what is needed and match each item to the relevant customer, order or project. Agents create and route tasks with the supporting information.
Business benefit
Less time sorting emails. Clear ownership of each request.
A customer sends a delivery change to a shared mailbox. An agent matches it to the live order and assigns it to the coordinator with the requested date highlighted.
Prepares for your review
Catch delivery problems before customers chase
Compare promised dates with supplier confirmations, stock availability and project dependencies. Agents flag likely delays and prepare actions for the person responsible.
Business benefit
Earlier warning and more time to protect the customer commitment.
A supplier moves a delivery date beyond the installation slot. An agent identifies the affected job and prepares options for the coordinator to review.
Prepares for your review
Prepare purchasing decisions faster
Compare supplier quotes against the required specification, quantities, lead times and commercial rules. Agents bring the options together and flag omissions or substitutions.
Business benefit
Less comparison work and a clearer basis for purchasing decisions.
Three suppliers quote for a project. An agent spots that the cheapest option excludes a required component and shows the revised total cost.
Prepares for your review
Turn completed work into invoice-ready jobs
Check completion notes, timesheets, materials and customer acceptance against the job requirements. Agents identify missing evidence and prepare completed jobs for billing.
Business benefit
Less finished work waiting for administration. Faster handover to finance.
An installation is marked complete, but the signed handover is missing. An agent requests it from the project owner and moves the job forward once the record is complete.
Runs automatically, exceptions to a person
Turn service requests into prepared tickets
Read customer messages, match equipment and account details, and search approved knowledge sources. Agents categorise requests and prepare the context and suggested checks for the service team.
Business benefit
Less repeated investigation and better information at the first response.
A customer reports a recurring fault. An agent links previous incidents, identifies the affected equipment and attaches the relevant troubleshooting guide.
Agents we build
AI agents that do real work, with a person in charge
Each agent is built on your own systems and data, and every one comes with a live demo you can try.
Ideas by sector
Every AI idea for your sector, on one board
We work most with telecoms providers and MSPs. Every board shows practical ideas for each team, with the tools and the time saved.
Before you decide
What you can check before you work with us
PlatformWorks AI is new, so we won't show you made-up testimonials. Here is what you can see for yourself instead.
Try the agents yourself
Every agent on this site has an interactive demo. See exactly what it does and what your team would see, before you talk to us.
Try a demoOperators, not an agency
We have run sales teams, integrated acquisitions and built the CRM and ERP systems behind UK telecoms and managed IT businesses. We know the work because we have done it.
We use what we build
ProjectControl, our own operations app for timesheets, costing and applications for payment, was built with the same AI tools we use for clients, and it runs today.
A low-risk first step
Start with a free 30-minute call, then a workshop or assessment at a price agreed before anything is booked. If AI won't pay back for you, we'll say so.
Working with early clients
We're taking on a small number of telecoms and MSP clients now. You work directly with our founders, and when it goes well, we'll ask whether we can share your story here.
What we do
AI only matters when it improves how your business works.
Better workflows are the goal. We identify opportunities, build AI agents and automation into your existing systems, then monitor and improve them. Routine work moves faster, while your people keep control of the decisions that matter.
See how we workManaged workflow view
Illustrative example, not customer data
QUOTE → ERP ORDER
Keep clean orders moving. Surface only the exceptions.
The workflow validates the quote, creates the order and sends anything uncertain to the right owner.
PW-1842Order createdHealthy2m ago
PW-1841Margin below ruleReview8m ago
PW-1839Customer matchedHealthy14m ago
Business impact
Less re-keying. Faster order entry. Clear exception ownership.
How we work
Four steps, from first conversation to ongoing support.
Most clients start by choosing the right AI tools and training their team. Build and manage come when there's a clear business case.
Assess and advise
We look at how you work and the tools you already pay for, then compare Microsoft Copilot, Claude, ChatGPT and other options. You get the why, the how and a sensible first step.
AI assessmentPrice on requestTrain and adopt
Leadership briefings, team workshops, coaching for your champions and help switching tools on, so people actually use AI in their everyday work.
AI trainingFrom £750Build
Where there's a clear business case, we connect your systems and build agents, apps and workflows, tested with your team.
Build and implementationFrom £6,000Manage and improve
We monitor what we build, resolve issues, review costs and performance, and agree the next improvements.
Managed AI OperationsFrom £300/month
Why PlatformWorks AI
Experience across sales, operations and business systems.
We bring experience of commercial processes, service delivery and connected systems, with hands-on implementation and ongoing support.
- Sales, operations and commercial understanding
- CRM, ERP and service-process experience
- Practical automation and AI implementation
- Ongoing ownership after launch
Pricing
Clear starting prices. Scope agreed before any paid work.
- Free
- 30-minute first conversation
- On request
- AI assessment
- From £750
- AI training
- From £6,000
- Build and implementation
- From £300/month
- Managed AI Operations
Frequently asked
Straight answers, in plain English.
Our founders. We run every workshop and assessment ourselves and stay involved from the first call, and the people who design your automation are the people who support it.
Yes. It is a 30-minute conversation to understand your business and see where we could help. No obligation. Any paid work, including an AI assessment, is scoped and agreed separately.
It depends on how your team works and what you already pay for. Copilot suits businesses that live in Outlook, Teams and Office; Claude is strong on long documents, writing and analysis; many businesses use more than one. Our AI assessment compares the options against your work, data and budget.
No. Most clients come to us with a specific operational pain: slow quoting, manual data entry, poor visibility. We start there, prove value, and build a sensible roadmap from real evidence.
Common UK SME stacks: NetSuite, Xero, Sage, Microsoft 365, HubSpot, Salesforce, Pipedrive, monday.com, ServiceNow, Quoter, Jira and many others. If it has an API or a sensible data export, we can usually work with it.
A typical proof of concept on a single workflow takes 2 to 4 weeks from kick-off, depending on access to systems and stakeholders.
Monitoring and support for an agreed set of workflows, issue resolution, cost and performance reviews, and agreed improvement activity. The scope is agreed with you; it does not include unlimited development or guaranteed response times.
Yes. We're based in Manchester and work with telecoms providers, MSPs and SMEs across the UK.
We stay involved after launch, with an agreed scope and regular reviews of performance, costs and improvements.
Free initial conversation
Talk to us about where AI could help.
A free 30-minute call with one of our founders, not a salesperson. We'll learn how your business works and tell you honestly where AI would help. No obligation. Any paid work is scoped and agreed separately.