Haulage and logistics
Fewer empty miles.
Less Admin.
PlatformWorks builds practical AI for haulage, freight and logistics firms. We take the paperwork, chasing and guesswork off your planners, transport office and sales team, so your people spend their time moving freight and winning work.
Built on Microsoft and Claude. Works alongside your TMS, telematics and accounts system, not instead of them.
The pressures you’re under
Margins are thin. Admin isn’t.
Most haulage and logistics firms we speak to aren’t short of work. They’re short of time. Rates are squeezed, fuel and wages keep rising, and good planners and drivers are hard to find. Meanwhile the transport office drowns in emails, PODs, rate requests and spreadsheets.
- Empty running and part loads eat margin that never comes back.
- Quoting takes too long, so spot work goes to whoever replies first.
- PODs and paperwork slow down invoicing and cash flow.
- Customer “where’s my load?” calls tie up planners all day.
- Driver hours, defects and compliance live in too many systems.
- Key knowledge sits in a few heads, so holidays and resignations hurt.
- Sales depends on the MD’s contacts, with no steady pipeline of new shippers.
How AI helps haulage and logistics
Where AI pays its way in transport
You don’t need a data science team or a new TMS. The biggest wins come from taking repetitive work off your people and giving them better information, faster. Here’s where we see AI make a real difference.
Quoting and rate requests
Reads incoming quote emails, pulls out pick-up, drop, weights and dates, and drafts a priced quote from your rate cards and past jobs for a planner to approve.
Reply in minutes, not hours, and win more spot work.
Planning and load building
Suggests load groupings, backhauls and return legs from your job list, and flags part loads that could be consolidated.
Fewer empty miles and better vehicle fill.
Proof of delivery and invoicing
Reads POD photos and scans, matches them to jobs, spots missing signatures or damage notes, and queues the invoice.
Invoice the same day and stop chasing paperwork.
Customer updates
An assistant answers “where’s my load?” by email, chat or portal using live tracking and ETA data, and hands off to a person when needed.
Planners stop fielding status calls all day.
Compliance and fleet
Summarises driver hours, walkaround defects, tachograph alerts and service due dates into one daily exceptions list.
Problems are caught before they become fines or breakdowns.
Back office
Extracts data from fuel cards, supplier invoices, CMRs and customs paperwork, and checks it against jobs and POs.
Less rekeying, fewer errors, faster month end.
Knowledge and training
A company assistant trained on your procedures, customer requirements and site instructions that any planner or driver can ask.
New starters get up to speed faster and knowledge stays in the business.
Sales and new business
Lead-gen agents find shippers that match your lanes and capabilities, research them, and run personalised outreach on LinkedIn and email.
A steady pipeline that doesn’t rely on the MD’s black book.
Scheduled agents
Agents that work while you sleep
Many of these jobs don’t need someone to press a button. We set agents to run on a schedule, so the work is done before your team arrives and lands in their inbox or Teams ready to act on.
Every use case runs with a person in control. AI drafts, suggests and flags. Your team approves.
Every morning at 6am: a compliance and fleet exceptions report covering driver hours, defects, tacho alerts and vehicles due for service.
Every hour: POD checks on completed jobs, with missing signatures or damage notes flagged and clean jobs queued for invoicing.
Every evening: tomorrow’s job list reviewed for backhaul, consolidation and empty-running opportunities.
Every few hours: proactive ETA updates sent to customers before they think to call.
Every week: fuel card and supplier invoices checked against jobs, with anomalies flagged for the accounts team.
Every week: a fresh list of target shippers on your lanes, researched and loaded into outreach.
What PlatformWorks builds for you
From first idea to AI that runs every day
- 1
AI in 90
A 90-day programme to assess, train and roll out AI across your business. We review your operation, pick the two or three use cases with the fastest payback, train your team, and get them live. Delivered on Microsoft, Claude or a hybrid of both.
Find out about AI in 90 - 2
Agents and automations
We build and run the agents that do the work: quote drafting, POD checking, customer updates, compliance summaries and back-office data capture. Agents can run on demand or on a schedule, hourly, daily or weekly, so routine checks and reports happen without anyone remembering to start them. Charged monthly, with ongoing support and improvement.
See example agents - 3
Lead-gen and sales agents
AI-driven prospecting for haulage and logistics sales teams. We find shippers that fit your lanes, fleet and specialisms, and run personalised outreach across LinkedIn and email so your sales team spends time on conversations, not lists.
Talk to us about pipeline
Not ready for 90 days? AI in 120 spreads the same journey over a longer period at a lower monthly cost.
How it works
Four steps, no big-bang project
- Step 1
Review
A 30-minute call, then a short look at how quotes, planning, PODs and invoicing flow through your business today.
- Step 2
Prioritise
We agree the two or three use cases with the clearest payback and a simple plan of attack.
- Step 3
Build and train
We set up the tools and agents on Microsoft, Claude or both, connect them to the systems you already use, and train your team.
- Step 4
Run and improve
We support, measure and extend what’s working, month by month.
Your data stays yours. We work within your Microsoft 365 or Claude environment and agree security and data handling up front.
Questions
- Do we need to replace our TMS?
- No. AI works alongside your existing transport management, telematics and accounts systems. Where there’s no direct connection, we work from email, documents and exports.
- We’re a small fleet. Is this for us?
- Yes. Smaller operators often see the quickest gains, because a few people carry most of the admin. Taking a couple of hours a day off a transport office makes a big difference.
- Will AI make decisions without us?
- No. AI drafts quotes, suggests loads and flags problems. Your planners and managers approve anything that goes to a customer or affects a driver.
- How quickly will we see results?
- We aim to have your first use case live within the first few weeks of AI in 90, with the rest rolled out over the 90 days.
- What does it cost?
- AI in 90 and AI in 120 are fixed monthly programmes. Agents and automations are charged monthly. We’ll give you a clear price after the first review.
Ready to take the admin out of transport?
Book a 30-minute AI review. We’ll show you three places AI could save your team time this quarter, with no obligation.